MyCC monitors PLUS and Touch ‘n Go on the implementation of RFID in Malaysia

    On 17 January 2022, The Malaysia Competition Commission (MyCC) held a discussion with PLUS Malaysia Berhad (PLUS) and Touch ‘n Go Sdn Bhd (Touch ‘n Go) in relation to the implementation of RFID along PLUS highways. The discussion is yet another initiative taken by MyCC in order to have a better understanding of the nature of the matter and the latest progress in relation to the implementation of RFID.

    MyRFID toll booth lane at Gombak Toll Plaza, Malaysia. 11 December 2021. Photo by ItsTomato/CC BY-SA 4.0/Wikimedia Commons.
    MyRFID toll booth lane at Gombak Toll Plaza, Malaysia. 11 December 2021. Photo by ItsTomato/CC BY-SA 4.0/Wikimedia Commons.

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    While it welcomes innovation such as the introduction of RFID in the toll collection system, MyCC believes that the implementation of the system needs to be carried out effectively to achieve its objective. MyCC takes cognisance of the plans to ensure a seamless transition to RFID for highway users and the cooperation between PLUS and Touch ’n Go in the relevant toll collection system. Considering the increasing complaints by consumers on the issues related to the implementation of RFID across PLUS highways, MyCC also shared its assessment and concerns in the same meeting on the said implementation including enabling access to other payment platforms for the payment of tolls not only via debit or credit cards but also other e-wallet systems.

    MyCC will also focus its efforts in consistently monitoring the development of the said implementation in line with its role in championing and promoting the process of competition in the interest of all Malaysians.

    “Taking into account the special responsibilities arising from the dominant positions of both enterprises in the relevant markets, MyCC will continue to monitor the situation from time to time and when any competition concern is identified, the Competition Act 2010 will be enforced. Secondly, it is pertinent to remember that innovation-related markets can create uncertainty. Thus, MyCC will work closely with the Government to ensure these changes will always serve the consumers’ best interest,” said Iskandar Ismail, Chief Executive Officer of MyCC.

    Source: MyCC / Press release