Dato’ Mohd Rashid Mohamad, RHB Banking Group Managing Director / Group Chief Executive Officer said, “Our priority is to support families, businesses, and communities affected by the floods. In addition to financial assistance, RHB will also assist in recovery efforts, including the distribution of ready-to-eat meal packs for displaced families, as well as post-flood kits to help households clean, rebuild, and regain stability.”
Comprehensive Financial Assistance for Affected Customers
For Individuals:
Eligible individual customers can apply for the following relief options:
- Payment Deferment: Up to six months for Mortgages, Amanah Saham Bumiputera (“ASB”) Loan/Term Financing-i, Personal Loan/Financing-i, and Hire Purchase/-i facilities.
- Fee Waivers: Up to six months on late payment charges and interest/actual management fees on affected Credit Cards/-i, up to a total of RM500. Fees for replacement of ATM, Debit Cards/-i, and Credit Cards/-i will also be waived.
- Applicable period:
- December 2025 to May 2026 (for application in November 2025)
- January 2026 to June 2026 (for application in December 2025)
For SME customers:
Eligible SME customers may apply for:
- Payment Deferment: Up to six months for various financing facilities, including:
- Hire Purchase and Term Loan / Financing
- Accrued interest / profit for Overdraft/-i
- Multi Trade Line/-i bills under Trade Facilities
- Applicable period:
- December 2025 to May 2026 (for application in November 2025)
- January 2026 to June 2026 (for application in December 2025)
How to Apply
Individual customers can contact RHB’s Customer Contact Centre at 03-9206 8118 or visit RHB’s nearest branch for assistance. SME customers can engage their relationship managers for personalised support. For more information, please refer to the Frequently Asked Questions (FAQ) on RHB’s Flood Relief Assistance Programme at https://www.rhbgroup.com/-/media/pdf/flood-relief-assistance-nov25-faq.pdf
Customers may call our Customer Contact Centre at 03–9206 8118 for enquiries on RHB’s products and services.
About RHB Banking Group
RHB Banking Group is one of Malaysia’s longest-standing and leading financial institutions, with a proud heritage spanning over a century. Headquartered in Kuala Lumpur, Malaysia, the Group has a strong presence across seven ASEAN markets and is powered by a workforce of about 13,000 employees. United by a common purpose – Together We Progress – RHB is committed to empowering individuals, businesses and communities to grow and progress together.
Guided by our purpose, RHB is focused on delivering meaningful and sustainable value by driving innovation, fostering inclusive growth, and strengthening long-term resilience to meet the evolving needs of our customers, communities, and the broader financial ecosystem.
For more information, please visit www.rhbgroup.com.